Inclusive

Our people are our greatest asset and are what makes our business successful, which is why we’re committed to improving our gender and ethnicity split and helping our colleagues learn more, earn more and belong. We believe everyone should feel welcome to be part of the Travelodge team.

Diversity and inclusion

We believe everyone should feel welcome and part of the Travelodge team

People development and labour practices

At Travelodge we want people to feel they have the opportunity to be their best.

Customer accessibility

At Travelodge we believe everyone should be treated fairly.

Diversity and Inclusion 

We believe everyone should feel welcome and part of the Travelodge team. In 2022 we’ll continue to focus on getting the balance for gender and ethnicity within our teams, at all levels.

We know there are so many benefits to having a diverse team. We’re always monitoring the diversity of job applicants and the balance of our colleagues to support a culture of equality and inclusion, with a Diversity and Trans Inclusion Policy in place.

To ensure that everyone feels like they have a voice we’ve created listening groups with our colleagues to look at topics that are important to them so we can take positive action to make Travelodge a great place to work.

Gender Diversity
Women make up the majority of our workforce, in fact 73% are female, with most of these being in hourly paid roles and up to Hotel Manager level. We’re seeing a great balance in Senior head office roles with 55% of these being filled by women in 2021.

Ethnic diversity 
We’ve still got a lot of work to do to really drive ethnic diversity, especially within leadership roles, but we’re making great strides and will make it a focus during the year. We continue to focus on balancing gender and ethnicity with an aspiration that by the end of 2025 10% of our senior level colleagues will come from an ethnic minority background.

People development and labour practices

At Travelodge we want people to feel they have the opportunity to be their best which is why we’ve set some big targets for internal promotions and multiskilling. And with such a large number of hourly paid colleagues we are always mindful of giving people the opportunity to earn more for doing more.

Our People Pledge 
“We are committed to creating an inclusive workplace, providing decent work with opportunities to learn more and earn more, where everyone can be their true self, and belong”.  

Travelodge has a strong record of developing its diverse team of people, raising their average incomes and improving their career prospects.

Our housekeeping teams are vital to our business, and we’ll see these roles have more responsibility in the future. We want to give them the chance to earn more for doing more, and by developing and multiskilling these team members they’ll have more shifts available to them to increase their earning potential.

With this in mind we’ve set ourselves a target to have 35% of hourly paid colleagues in more than 1 role by the end of 2025 so that we can keep promoting internally. In fact most of our hotel managers began their career with us as entry-level, with 75% of promotions in hotel teams being done this way,  so by the end of 2025 we want to increase the total across all levels from 35% to 40%. 

Our annual colleague survey “Your Voice” gives colleagues the opportunity to feed back on their training and development. By putting a focus on these areas by 2025 we want the scores for the  question “If I want to, I know how to develop my career at Travelodge” to increase from 7.6 to 8.5. 

All of our hotels recruit the optimum number of people on the maximum hours, and by the end of 2025 they’ll be tasked to achieve 90% compliance for 24hour contracts. And when it comes to pay we offer the national living wage to all of our hourly paid Team Members as a minimum, irrespective of age.

Customer accessibility

At Travelodge we believe everyone should be treated fairly. Since 2022 we’ll be working with Disability Positive to review and fine tune our strategy from the equipment we use to the training we provide.

We have a wide range of customers using our hotels every day so we always want to make sure they’re accessible and welcoming to everyone. We’ve got 2,391 accessible rooms which have been designed together with our accessibility consultant to be sure they’re all spot on. We also set up research groups so we can hear first-hand from our customers what their needs are so that we can  give them the best stay possible. 

And it’s not just our hotels, Travelodge is committed to making our website accessible to all users, including people with disabilities, so our UK website has been developed in accordance with the Web Content Accessibility Guidelines 1.0 which help promote accessibility.